FAQs

When to Visit a Hospital

Infants less than 3 months old with a fever

Infants less than 3 months old can be at risk for serious infections. Therefore, the American Academy of Pediatrics recommends that any infant less than 3 months old with a fever higher than 100.4 be evaluated and treated at a hospital.

Seizures

Seizures can happen for a number of reasons, including a bad fever. However, the onset of a seizure may indicate your child needs the additional resources offered in a hospital setting.

Severe bleeding
Severe fractures / broken bones

If your child has a fracture that is protruding from the skin (compound fracture), please take them to the nearest hospital to be treated.

Severe burns
Head trauma with loss of consciousness

Head injuries with loss of consciousness need to be treated at a hospital.

Motor vehicle accident

Any victim of a motor vehicle accident should be evaluated at a hospital.

When To See Your Regular Doctor

Chronic medical conditions

Good Night Pediatrics strongly believes that every child should have a "medical home." The core of the medical home is your primary care pediatrician and we strongly urge you to help ensure consistency in the management of any chronic conditions by working with your pediatrician. Should an acute complication arise after hours, we are here to help.

Routine Prescription refills

See your child's regular pediatrician for prescription refills. Our prescription refill policy is strict and reserved for rare cases in which our providers deem a refill absolutely necessary.

Replacement of medical equipment such as a nebulizer

See your child's regular pediatrician for medical equipment.

Routine immunizations

See your child's regular pediatrician for routine immunizations.

General FAQs

I’ve been to Good Night Pediatrics before. Will I see the same physician?

Thank you for choosing Good Night Pediatrics for your child’s urgent care needs. Even if you’ve been to our clinics before, you may not see the same physician. Our providers may rotate to other locations to accommodate their schedules, but every physician at Good Night Pediatrics is trained to offer the same high level of care. Therefore, patients are in good hands no matter who they see at our clinics. 

During my visit, will I see a doctor or non-physician practitioner?

Every provider at Good Night Pediatrics is trained to offer high-quality patient care. In most cases, you will see a pediatrician but in some situations you may see a well-trained and highly skilled Pediatric Nurse Practitioner or a Pediatric Physician's Assistant.

Yo hablo espanol. Su equipo podra atenderme en mi idioma?

En caso de no haver nadie disponible en la clinica que lo pueda asistir en espanol, el equipo de Good Night Pediatrics puede proporcionar la traduccion a traves de una llamada telefonica y otros recursos para asegurar que suis necesidades sean cumplidas.

We are visiting from out of town. Can we visit Good Night Pediatrics?

Yes, but we may not be contracted with your specific insurance plan. You will be asked to pay your urgent care copay at the time of the visit and we will bill your insurance for the services your child received. After the insurance company has processed your claim, we will bill you for any balance specified by your insurance company. Depending on your insurance plan, you may need to contact them for an authorization. If we are not contracted with your insurance, you will need to pay our discounted and all-inclusive fee of $150 for cash pay patients.

What insurance do you take?

We are currently contracted with most major insurance companies and accept all Arizona AHCCCS plans and all Nevada Medicaid plans.

Click here to view our insurance information.

Do you really open at 5:00 p.m.?

Yes, we open at 5:00 p.m. every day of the year. Our hours of operation may vary depending on the time of year and the location. It's important to note Good Night Pediatrics is not a replacement for your family doctor or pediatrician. We are available as an additional resource for most night time medical needs and we communicate with your child's pediatrician for continuum of care.

My child may need x-rays; do you have this service line on-site?

Every Good Night Pediatrics clinic is equipped with x-ray and laboratory services to diagnose and treat various ailments quickly and efficiently. Unfortunately, x-ray technicians have limited schedules so you need to call the clinic to confirm x-rays are available. If your child undergoes an x-ray at our clinic, the initial review will be done by our pediatrician before being sent to a radiologist for the final reading.

My child has asthma; do you offer breathing treatments?

Yes, Good Night Pediatrics offers breathing treatments for children suffering from acute, moderate, or severe asthma attacks.

Do you offer ‘splinting’ at Good Night Pediatrics?

Yes, the staff at Good Night Pediatrics can apply splints.

eVisit

What conditions can I get treated through the eVisit app?

You can receive treatment for the following conditions and ailments:

  • Cold
  • Cold sore
  • Cough
  • Diarrhea
  • Earache
  • Flu symptoms
  • Pink eye / conjunctivitis
  • Seasonal allergies
  • Sinus & upper respiratory infections
  • Skin conditions:
    • Hives
    • Insect bites
    • Rashes
    • Sunburn
  • Skin inflammation:
    • Skin infections
    • Diaper rash
  • Sore throat
What equipment do I need to do a video visit?

To participate in eVisit, you’ll need a computer, smartphone, or tablet with a strong and secure internet connection. In order for the video visit to work, you must have a device with a built-in microphone and webcam.

How do I get the eVisit app to see my doctor via smartphone?

If you're interested in using the eVisit app on your smartphone, please create an account by clicking on the link below. Once you have an account, you will need to go to the app store on your iOS or Android device and search for “eVisit Telehealth.” Next, download the app and log in. [practice link]

Will eVisit keep my personal information safe?

Yes. Keeping your patient health information safe and secure is our top priority. According to eVisit, their app was built using TruVault, a top provider of HIPAA-compliant data storage solutions.

Do I need to be tech-savvy to use eVisit?

While being "tech-savvy" may be an advantage, you do not need to possess these skills to use eVisit. We chose eVisit because the app is easy to use. If you've ever used Facetime or Skype before, eVisit is very similar to these video-calling tools, but with a few extra bells and whistles! These additional features help keep your medical information safe and up-to-date.

Here are a few tips for success:

  1. Test your webcam connection and quality beforehand 
  2. Test the lighting and adjust it if needed 
  3. Turn your volume on 
  4. Test the quality of your microphone before your appointment to ensure clear communication
  5. If possible, use a wired internet connection to eliminate technical issues
  6. Plug in your computer or mobile device if the battery's low
What if I need technical support?

You'll find eVisit is easy to use, but if you ever need technical support eVisit is available to help.

  • eVisit App:  the best (fastest and easiest) way to get support is via the eVisit app.  This option is strongly recommended.
  • Phone:  (480) 739-0077
  • Text:  (480)-439-5238
  • Email:  support@evisit.com
  • Website Chage and FAQ:  app.eviist.com/support